Terms and Conditions

These Terms and Conditions set out the terms under which Goods are sold by Us to business customers and consumers through this website, www.ukdecor.co.uk (“Our Site”).

These Terms and Conditions explain who We are, how Our Goods will be provided to you, how you or We may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information.

Please read these Terms and Conditions carefully and ensure you understand them before placing an order with Us. You will be required to read and accept these Terms and Conditions when ordering Goods.

These Terms and Conditions were last updated on 11/03/2024.

• 1. Definitions and Interpretation
  • 1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
    • “Contract” means a contract for the purchase and sale of Goods;
      “Goods” means the goods sold by Us through Our Site;
      “Order” means your order for Goods;
      “Order Confirmation” means Our acceptance and confirmation of your Order;
      “Order Number” means the reference number for your Order; and means UK Decor Ltd;
      “We/Us/Our” means UK Decor Ltd.

• 2. Information About Us
  • 2.1 Our Site is operated by UK Decor Ltd. We are a limited company registered in England under company number 08253403. Our registered address is 4 Berkeley Close, Potters Bar EN6 2LG. Our VAT number is GB 186 0337 04.

• 3. How to Contact Us
  • 3.1 To contact Us with general questions, orders, cancellations or complaints, please email Us at office@ukdecor.co.uk

• 4. Access to Our Site and Use of Our Site
  • 4.1  Access to Our Site is free of charge.
  • 4.2  It is your responsibility to make the arrangements necessary in order to access Our Site.
  • 4.3  Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

• 5. Changes to these Terms of Sale
  • 5.1  We may alter these Terms of Sale from time to time, for example, to reflect changes in relevant laws and regulatory requirements.
  • 5.2  If any part of the current version of these Terms of Sale conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

• 6. Customers
  • 6.1 These Terms and Conditions constitute the entire agreement between Us and you with respect to your purchase of Goods from Us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms and Conditions and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

• 7. International Customers
  • 7.1 Please note that We only deliver within the United Kingdom.

• 8. Goods, Descriptions, and Changes
  • 8.1 We make all reasonable efforts to ensure that all descriptions and images of goods available from Us on Our Site match the actual Goods. Please note that Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product due to differences in computer or device displays and lighting conditions.
  • 8.2  Please note that sub-Clause 8.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 13 if you receive incorrect Goods (i.e. Goods that are not as described).
  • 8.3  Where appropriate, you may be required to select the required size, model, colour, number, of the Goods that you are purchasing.
  • 8.4  We cannot guarantee that Goods will always be available. Stock indications are provided on Our Site, however such indications will be subject to verification upon item pickup for delivery.
  • 8.5  Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.
  • 8.6  In some cases, as explained in the description of Goods on Our Site, more significant changes may be made to the Goods. If any such changes are made and will affect your Order, We will notify you in writing before the changes take effect and you will be given an opportunity to cancel your Order (or the affected part thereof), and We will issue a refund for any Goods paid for but not received.
  • 8.7  We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed.

• 9. Pricing
  • 9.1  We make all reasonable efforts to ensure that prices shown on Our Site are correct. We may change prices from time to time. Changes in price will not affect any Order that you have already placed. Please note, however, that changes in VAT will, as explained below in Part 9.2.
  • 9.2  All prices on Our Site are shown both exclusive of and inclusive of VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
  • 9.3  All prices are checked before We accept your Order. If We have shown incorrect pricing information, We will inform you of the mistake in writing.

• 10. Accounts
  • 10.1  Certain features on Our Site, including the ability to purchase goods from Us, may require an Account.
  • 10.2  Only Users aged 16 or over may create an Account. If you are under the age of 16 and wish to use the features on Our Site that require an Account, your parent or guardian must create the Account for you and you may only use the Account with their supervision.
  • 10.3  When creating an Account, the information you provide must be accurate and complete. If any of your information changes, it is your responsibility to ensure that your Account is kept up to date.
  • 10.4  We recommend that you choose a strong password for your Account.
  • 10.5  It is your responsibility to keep your Account details safe. You must not share your Account details with anyone else. If you believe your Account is being used by someone else without your permission, please change your password immediately and contact Us using the details above in Part 3.
  • 10.6  You must not use another person’s Account.
  • 10.7  All personal information provided by you in your Account will be collected, used, and held in accordance with your rights and Our obligations under data protection law, as set out in Our Privacy Policy.
  • 10.8  If you wish to delete your Account, you may do so at any time. If you delete your Account, you will no longer have access to the features on Our Site requiring an Account. Deleting your Account will result in the removal of your information from Our Site.
  • 10.9  If you delete your Account, any User Content that you have shared on Our Site may also be deleted.
  • 10.10 We may disable your Account if, in Our reasonable opinion, you have breached these Terms and Conditions.

• 11. Orders – How Contracts Are Formed
  • 11.1  Our Site will guide you through the ordering process. Before submitting your Order, you will be given the opportunity to review and amend it. Please ensure that you check your Order carefully before submitting it.
  • 11.2  If you provide Us with incorrect or incomplete information during the order process, please contact Us as soon as possible. Where any information is required, it will be stated on Our Site, either in the product descriptions or during the order process, as applicable. If We cannot process your Order due to incorrect or incomplete information, We will contact you to ask you to correct it or provide the missing information required for Us to supply the Goods to you. We will not be responsible for supplying the affected Goods late or for not supplying the affected Goods if this is due to you not providing Us with the required information within a reasonable period of Us asking for it. If you do not give Us the accurate or complete information within a reasonable time of Our request, We may cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
  • 11.3  No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that We have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you for the sale of the Goods.
  • 11.4  Order Confirmations contain the following information:
    • a)  Your Order Number;
    • b)  Confirmation of the Goods ordered including full details of their main characteristics;
    • c)  Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery, and other additional charges;
    • d)  Estimated delivery details.
  • 11.5  Please quote your Order Number if you contact Us about your Order for any reason. You do not have to do this, but it may help Us to locate your Order and help you more quickly and easily.
  • 11.6  In the unlikely event that We cannot accept your Order, We will inform you in writing and explain why. No payment will be taken under normal circumstances. If We have taken payment, any such sums will be refunded. We may not accept your Order because the Goods are out of stock, because of unexpected limits on Our resources that We could not have reasonably planned for, or because We have identified a mistake in the description or price of the Goods.

• 12. Payment
  • 12.1  Payment for Goods and related delivery charges must always be made in advance. You will be prompted to provide payment details during the ordering process.
  • 12.2  We will not hold your payment details.
  • 12.3  We accept the following methods of payment: credit/debit cards, direct bank transfer.

• 13. Delivery
  • 13.1  All Goods purchased through Our Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the ordering process.
  • 13.2  We will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, We will inform you as soon as possible and will take steps to minimise the impact of the delay.
  • 13.3  If there is a risk of a substantial delay to delivery, you may contact Us to end the Contract and will be refunded any sums paid for Goods that you have not received.
  • 13.4  If you (or someone on your behalf) are not available at your address to take delivery of the Goods and they cannot be posted through your letterbox, the shipping company will normally leave a note informing you of how to arrange for re-delivery or of where to collect the Goods.
  • 13.5  If you do not arrange to have the Goods re-delivered or do not collect them, We will contact you to ask for further instructions. We may charge you for storage and for further delivery costs. If, despite Our reasonable efforts, We cannot contact you or cannot arrange for re-delivery or collection of the Goods, We may end the Contract and issue you with a refund. We may deduct a reasonable sum in compensation for any net costs incurred by Us as a result.
  • 13.6  In the unlikely event that We do not deliver the Goods on time (within 30 calendar days of the Order Confirmation or as otherwise agreed or specified), you have certain legal rights. If any of the following apply, you may treat the Contract as being at an end immediately:
    • a)  We have refused to deliver the Goods;
    • b)  You told Us when ordering the Goods that delivery within the specified or agreed time period was essential.
  • 13.7  If you do not wish to cancel under Part 13.6, or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.
  • 13.8  You may cancel all or part of your Order under Parts 13.6 or 13.7 provided that separating the Goods in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you. If any cancelled Goods are delivered to you, you must return them to Us or arrange for their collection. We will cover the costs of postage or collection. Please contact Us using the details provided above in Part 3 for return details.
  • 13.9  Responsibility for the Goods passes to you once We have delivered the Goods to the address you have provided.
  • 13.10  As explained in Part 11.2, We will not be responsible for delivering Goods late or for not delivering Goods if this is due to you not providing Us with required information within a reasonable period of Us asking for it.
  • 13.11  We offer free nationwide delivery in the UK.
  • 13.12  Collecting the Goods from Us is not possible.

• 14. Faulty, Damaged, or Incorrect Goods – Our liability
  • 14.1  We warrant that the Goods, on delivery, and for a period of 24 months thereafter (the “Warranty Period”) shall be as described; be free from material defects in design, material, and workmanship; be of satisfactory quality (as defined in the Sale of Goods Act 1979); and be fit for any purpose described by Us.
  • 14.2  If any Goods you have purchased do not comply, subject to sub-Clause 14.3 and your compliance with sub-Clauses 14.2.1 to 14.2.3, We shall, at Our option, repair the affected Goods, replace them, or issue you with a full refund for the price of the affected Goods. The following conditions shall apply:
    • 14.2.1  You must give Us written notice of the non-compliance during the Warranty Period within a reasonable time of discovering it;
    • 14.2.2  You must return the Goods in question to Us at Our expense (see sub- Clause 14.6 for more information); and
    • 14.2.3  You must give Us a reasonable opportunity to examine the Goods in question.
  • 14.3  We will not be liable for any non-compliance with the provisions of sub-Clause 14.1 of any Goods if any of the following apply:
    • 14.3.1  You have made any further use of the affected Goods after giving Us written notice of the non-compliance under sub-Clause 14.2.1;
    • 14.3.2  The non-compliance has arisen as a result of your failure to follow Our instructions on the correct usage, maintenance, installation, storage of the affected Goods or, where no instructions are provided, your failure to follow good trade practice with respect to the same;
    • 14.3.3  The non-compliance has arisen as a direct result of any information (incorrect or otherwise) provided by you to Us;
    • 14.3.4  You have made any unauthorised alterations or repairs to the affected Goods; or
    • 14.3.5  The non-compliance is the result of normal wear and tear, deliberate damage, negligence, or abnormal or unsuitable working conditions.
  • 14.4  The terms of this Clause 14 shall also apply to any Goods which are repaired or replaced by Us under sub-Clause 14.2.
  • 14.5  Except as provided in this Clause 14, We shall have no further liability to you with respect to Goods.
  • 14.6  To return Goods to Us for any reason under this Clause 14, please contact Us to arrange for a return. We will be fully responsible for the costs of returning Goods under this Clause 14 and will reimburse you where appropriate.
  • 14.7  Refunds (whether full or partial) under this Clause 14 will be issued within 7 working days of the day on which We agree that you are entitled to the refund.
  • 14.8  Any and all refunds issued under this Clause 14 will include all delivery costs paid by you (where applicable) when the Goods were originally purchased.
  • 14.9  We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us.
  • 14.10  If you are a consumer, for full details please refer to the Citizens Advice website. Nothing in these Terms of Sale will affect your legal rights.
  • 14.11 Refunds under this Clause 14 will be made using the same payment method that you used when ordering the Goods

• 15. Your Rights to Cancel and End the Contract
  • 15.1  If the Goods are faulty or misdescribed, you may have a legal right to end the Contract, to have the Goods repaired or replaced, or to get a full or partial refund. Please refer to Part 14, above, for more information.
  • 15.2  If you are a consumer and have changed your mind, you may have a legal right to a “cooling-off period” within which you can end the Contract for any reason. Please refer to Part 16, below, for more information.
  • 15.3  If you wish to end the Contract because of something We have done or are going to do, please refer to Part 17, below, for more information.

• 16. Cancelling and Ending the Contract if You Change Your Mind
  • 16.1  If you are a consumer, the Consumer Contracts Regulations 2013 give you the legal right to change your mind and end the Contract for any reason. This 14 calendar day “cooling-off period” begins once your Order is complete and we send you the Order Confirmation, i.e. when the Contract is formed, and ends as set out below. You may also cancel for any reason before We send the Order Confirmation.
    • a)  If the Goods are being delivered to you in a single instalment, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.
    • b)  If the Goods are being delivered in separate instalments on separate days, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.
  • 16.2  If you wish to end the Contract for this reason, you must inform Us by email within the cooling-off period. Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and your email address and telephone number. Our contact details are provided above in Part 3.
  • 16.3  Your cancellation notice is effective from the date on which you send it. Provided you send your cancellation notice or contact Us directly by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.
  • 16.4 Please note that this right to cancel may not apply in the following circumstances:
    • a)  If the Goods are sealed for health or hygiene reasons and you have unsealed them after receiving them;
    • b)  If the Goods consist of sealed audio or video recordings or sealed computer software on physical media and you have unsealed them after receiving them;
    • c)  If the Goods are likely to deteriorate quickly;
    • d)  If the Goods have been personalised or custom-made for you;
    • e)  If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.

• 17. Cancelling and Ending the Contract Because of Something We Have Done or Will Do
  • 17.1  You may have the right to cancel and end the Contract because of something We have done or have informed you that We are going to do. This right to cancel applies in the following circumstances:
    • a)  We have informed you about an upcoming change to these Terms of Sale that you do not agree to (see Part 5.1);
    • b)  We have informed you about an error in the price or description of the Goods and you do not wish to proceed;
    • c)  There is a risk that delivery of the Goods will be substantially delayed due to events outside of Our control (see Part 13.3);
    • d)  You have a legal right to end the Contract because We have done something wrong (including where We have not delivered the Goods on time and the circumstances in Part 13.6 or 13.7 apply).
  • 17.2  If you cancel and end the Contract for any of the reasons set out in this Part 17, the Contract will end immediately and you will receive a full refund for any Goods which have not yet been provided.
  • 17.3  If you wish to end the Contract for this reason, you may inform Us by email. Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and your email address and telephone number. Our contact details are provided above in Part 3.

• 18. Events Outside of Our Control (Force Majeure)
  • 18.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
  • 18.2 If any event described under this Clause 12 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
    • 18.2.1  We will inform you as soon as is reasonably possible;
    • 18.2.2  We will take all reasonable steps to minimise the delay;
    • 18.2.3  To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
    • 18.2.4  We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
    • 18.2.5  If the event outside of Our control continues for more than 30 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and will be made using the same payment method that you used when ordering the Goods.
    • 18.2.6  If an event outside of Our control occurs and you wish to cancel the Contract as a result, you may contact Us providing your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and will be made using the same payment method that you used when ordering the Goods.

• 19. Returning Goods After Cancelling and Ending the Contract
  • 19.1  Subject to your right to partially cancel your Order under Part 13.8, if you cancel and end the Contract for any reason after Goods have been dispatched or delivered to you, you must return the Goods to Us or arrange for their collection. We strongly recommend using fully insured shipping services. Please contact Us using the details provided above in Part 3 for return details.
  • 19.2  If you are exercising your right to change your mind under the cooling-off period as set out in Part 15, you must return the Goods to Us no more than 14 calendar days after the day on which you informed Us that you wish to cancel.
  • 19.3  We will cover the costs of returning the Goods to Us in the following circumstances:
    • a)  The Goods are faulty or misdescribed;
    • b)  You are cancelling and ending the Contract because of upcoming changes to these Terms of Sale that you do not agree to;
    • c)  You are cancelling and ending the Contract because of upcoming changes to the Goods that you do not agree to;
    • d)  You are cancelling and ending the Contract because We have made an error in the price or description;
    • e)  You are cancelling and ending the Contract because there is a risk that delivery of the Goods will be substantially delayed due to events outside of Our Control;
    • f) You are cancelling and ending the Contract because you have a legal right to do so because We have done something wrong (including where We have not delivered the Goods on time and the circumstances in Part 13.6 or 13.7 apply).
  • 19.4  In all other circumstances, including where you are exercising your right to change your mind under the cooling-off period, you must cover the costs of returning the Goods to Us.
  • 19.5  If you are responsible for the costs of returning the Goods to Us and We are collecting them, the cost charged to you will only be the direct cost to Us of collecting the Goods.

• 20. Refunds
  • 20.1  All refunds due to you will be made using the same method used by you when paying for the Goods. You will be refunded the price paid for the Goods and for delivery (where applicable), subject to the following limitations and deductions:
    • a)  If you are exercising your right to change your mind under the cooling- off period, We may reduce your refund to reflect any reduction in the value of the Goods if that reduction has been caused by your handling of the Goods in a way that would not be permitted in a shop. If We issue the refund before inspecting the Goods and subsequently discover that you have handled them in this way, We may charge you an appropriate sum.
    • b)  Delivery charges (if We arrange for collection of the Goods).
  • 20.2  All refunds due to you will be made as soon as possible. If you are exercising your right to change your mind under the cooling-off period, We will issue your refund within 14 calendar days of:
    • a)  The day on which We receive the returned Goods;
    • b)  The day on which We are collecting the Goods; or
    • c)  If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel and end the Contract.

• 21. Complaints and Feedback
  • 21.1  We always welcome feedback from Our customers and, whilst We always use reasonable efforts to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
  • 21.2  If you wish to complain about any aspect of your dealings with Us, please contact Us using the contact details provided above in Part 3.

• 22. How We Use Your Personal Information
  • 22.1 We will only use your personal information as set out in Our Privacy Policy.

• 23. Other Important Terms
  • 23.1  We may transfer (assign) Our obligations and rights under these Terms of Sale (and the Contract) to a third party (this may happen, for example, if We sell Our business). If this occurs, We will inform you in writing. We will ensure that your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.
  • 23.2  You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
  • 23.3  The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
  • 23.4  If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
  • 23.5  No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
  • 23.6  We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and We will arrange for a full refund (including delivery charges) which will be paid within 7 working days of your cancellation and will be made using the same payment method that you used when ordering the Goods.

• 24. Law and Jurisdiction
  • 24.1  These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
  • 24.2  If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 24.1 takes away from or reduces your legal rights as a consumer.
  • 24.3  If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
  • 24.4  If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.